Contact Us
Questions about an order, a return or a product? Email us and we’ll reply within 2 business days. Please include your order number if you have one.
Customer service
Email: shop@itemtrail.com
- Track your order with your order number and email.
- Returns & Refunds: how to return an item and get your money back.
- Withdraw from a purchase online, within 14 days of delivery.
- Help & FAQ: delivery, payment, your account and your data.
Product safety
If a product seems unsafe, or has caused an injury or damage, stop using it and email us straight away with your order number and photos. Safety reports are answered first.
Company details
itemtrail is run by TTSN Web and Social Networks Software AB, a company registered in Sweden (corporate identity number 556792-2074, VAT number SE556792207401).
Address: Tomas Tranströmers Gata 17, 112 17 Stockholm, Sweden
This is our company address, not a returns address. Please don’t send items here: contact us first and we’ll give you the right return address.